We focus on delivering client driven services providing constructive, innovative and cost-effective solutions to directors and stakeholders in financially distressed businesses and to individuals with debt problems.
We provide a comprehensive range of services aimed at delivering value-driven practical solutions.
Getting in touch with an insolvency expert for free debt advice is as easy as picking up the phone. Call your nearest office for a free consultation on a confidential basis.
We always aim to provide a high standard of advice and service to our clients. If any client of ours expresses dissatisfaction with our service or makes a complaint, then our objective is to respond promptly, courteously and effectively.
We have a complaints policy; a copy is available on request. Further information about making a complaint is provided in our Terms & Conditions and our engagement letter.
In summary, any complaint should be made directly to the licensed insolvency practitioner appointed to your case either by calling us or by emailing us at firstname.lastname@example.org . We undertake to investigate any complaint carefully and promptly do all we can to explain the position to you.
If a complaint cannot be resolved satisfactorily then you may be able to make a complaint to a regulatory body. Complaints relating to an insolvency practitioner’s regulated work must be channelled through the Insolvency Practitioner Complaints Gateway.
We will do our utmost to try and resolve your complaint before it becomes necessary for you to approach the Complaints Gateway.
For all partners and directors licensed by the Institute of Chartered Accountants in England & Wales contact The Insolvency Practitioner Complaints Gateway at email@example.com or at:
The Insolvency Service
3rd Floor, 1 City Walk
Leeds LS11 9DA
The Complaints Gateway can also be accessed by clicking on the following link https://www.gov.uk/complain-about-insolvency-practitioner